24/7 In-App Chat Support
The fastest way to get help is through in-app chat. Open the MyTeam11 app, go to Help section (top-right menu), select your issue category, and start a chat with our support team. Average response time: 3 minutes during business hours, 10 minutes off-hours.
In-app chat support covers: account issues (login, password reset, KYC), payment issues (deposits, withdrawals, bonus cash), contest issues (team selection, scoring disputes, refunds), and general questions (platform features, contest types, rules).
For complex issues requiring document review (KYC, payment reversals), the support agent will create a ticket and follow up via email within 24 hours. Most issues are resolved in a single chat session — our first-contact resolution rate is 87%.
Email Support for Non-Urgent Issues
For non-urgent issues, detailed feedback, or document submission, email [email protected]. Average response time: 2 hours during business hours (9 AM - 9 PM IST), 12 hours off-hours.
When emailing, include: (1) Your registered mobile number, (2) Detailed issue description, (3) Screenshots if applicable (KYC documents, transaction receipts, error messages). This information helps us resolve your issue faster.
Email is also the channel for: (1) Business inquiries and partnership opportunities, (2) Media and press inquiries, (3) Compliance and regulatory questions, (4) Feedback and feature requests. Our team monitors all emails and responds appropriately.
Phone Support for Urgent Issues
Phone support is available 24/7 for urgent issues: payment disputes, account security concerns, contest settlement disputes. Call +91-80-45678900 (India) or +971-4-1234567 (UAE) for international users.
Phone support is staffed by senior customer service representatives who can resolve issues requiring immediate attention — account lockouts, suspicious transactions, tournament-day emergencies. Average call answer time: 30 seconds.
For non-urgent issues, we recommend in-app chat or email to keep phone lines free for urgent matters. Phone support is best for time-sensitive issues where you need immediate verbal confirmation or escalation.
Social Media and Community Support
MyTeam11 maintains active social media presence for community engagement and support: Twitter (@MyTeam11Official), Facebook (MyTeam11Official), Instagram (@myteam11official), YouTube (MyTeam11Official), Telegram (@MyTeam11Official).
Social media channels are monitored by our community team. Use them for: general questions, contest announcements, breaking news updates, and feedback. For account-specific issues, please use in-app chat or email — social media DMs are not secure for sensitive account information.
Community forums: MyTeam11 hosts fantasy cricket strategy discussions on Reddit (r/MyTeam11) and Discord (discord.gg/myteam11). These community-run spaces are great for learning from experienced players, sharing strategies, and discussing the latest cricket news.
Office Addresses and Corporate Inquiries
Registered office: MyTeam11 Technologies Pvt. Ltd., 5th Floor, Tech Park, MG Road, Bangalore 560001, Karnataka, India. Corporate visitors should schedule appointments via email to [email protected].
Development office: 3rd Floor, Innovation Hub, Whitefield, Bangalore 560066. Engineering team headquarters with 30+ engineers working on platform development, AI features, and mobile apps.
Customer support office: 12th Floor, Business Tower, Andheri East, Mumbai 400069. Customer support hub with 15+ support agents handling chat, email, and phone queries. Office hours: 9 AM - 9 PM IST, 7 days a week.
Feedback, Complaints, and Dispute Resolution
We welcome feedback — it helps us improve the platform. Submit feedback through the in-app feedback form (Settings > Help > Send Feedback) or email [email protected]. All feedback is reviewed by our product team and acknowledged within 48 hours.
Complaints and disputes: if you're unhappy with any aspect of the platform, please contact us first — most issues are resolved within 24-48 hours. If your complaint isn't resolved satisfactorily, you can escalate to our grievance officer at [email protected].
Dispute resolution for contests: if you believe a contest was scored incorrectly or settled unfairly, file a dispute within 7 days of contest completion. Include your team composition, expected vs actual scores, and detailed reasoning. Our fair play team investigates all disputes and responds within 5 business days.