Information We Collect
Account information: mobile number, email address, password (encrypted), date of birth (for age verification), and profile photo (optional). This information is required for account creation and identity verification.
KYC information (for withdrawals above Rs 50,000): full name, PAN card number, Aadhaar number, bank account details, address proof. KYC documents are encrypted using AES-256 and stored in ISO 27001 certified data centers. We retain KYC data only as long as required by Indian regulations (5 years post last transaction).
Transaction information: deposit amounts, withdrawal amounts, payment method details, contest entries, winnings. This data is retained for 7 years per Indian tax regulations and financial record-keeping requirements.
Device and usage information: IP address, device type, operating system, browser type, app version, pages viewed, features used. This data helps us improve platform performance and detect fraud. Aggregated analytics (no personally identifiable info) may be shared with partners.
How We Use Your Information
Primary uses: (1) Account creation and authentication, (2) Processing deposits, withdrawals, and contest entries, (3) Sending transactional notifications (toss alerts, contest results), (4) Customer support, (5) KYC verification and regulatory compliance, (6) Fraud detection and prevention, (7) Platform improvement through usage analytics.
Marketing communications: with your consent, we send promotional emails, push notifications, and SMS about new contests, bonuses, and platform features. You can opt out anytime via Settings > Notifications or by clicking 'unsubscribe' in emails. Transactional notifications (toss, results) cannot be opted out of as they're essential to platform functionality.
We do not sell your personal data to third parties. We share data only with: (1) Payment processors (for deposits/withdrawals), (2) KYC verification services (for identity verification), (3) Cloud hosting providers (for data storage), (4) Legal authorities (when required by court order or regulation). All third-party partners are bound by strict data protection agreements.
Data Security and Protection Measures
Encryption: all data transmission uses SSL/TLS encryption (industry standard). Stored data is encrypted using AES-256 (military-grade encryption). KYC documents are additionally protected with per-user encryption keys stored separately from the data itself.
Infrastructure security: hosted on ISO 27001 certified data centers with 24/7 physical security, biometric access controls, redundant power and cooling, and geographically distributed backups. We use AWS and Google Cloud as primary infrastructure providers.
Access controls: strict role-based access control (RBAC) ensures only authorized personnel can access user data, with multi-factor authentication required for all admin access. All data access is logged and audited quarterly. We conduct annual third-party security audits and penetration testing.
Your Rights and Choices
Right to access: you can download all personal data we hold about you via Settings > Privacy > Download My Data. The download is provided in JSON format within 7 days of request.
Right to correction: you can update most personal information via Settings > Profile. For information that cannot be self-updated (KYC details), email [email protected] with documentation. We respond within 15 days.
Right to deletion: you can request account deletion via Settings > Privacy > Delete Account. We delete all personal data within 30 days, retaining only data required for legal/regulatory purposes (transaction records for 7 years per tax law).
Right to opt-out: you can opt out of marketing communications anytime. You can also disable non-essential data collection via Settings > Privacy > Analytics Opt-Out. Note: disabling analytics may limit platform features.
Cookies and Tracking Technologies
The MyTeam11 website and app use cookies and similar tracking technologies for: (1) Session management (keeping you logged in), (2) Preferences (remembering your settings), (3) Analytics (understanding how you use the platform), (4) Advertising (showing relevant ads on third-party sites).
Cookie controls: you can manage cookies via your browser settings. Blocking cookies may limit platform functionality (e.g., staying logged in). Mobile app tracking can be controlled via iOS/Android privacy settings (Limit Ad Tracking on iOS, Opt Out of Ads Personalization on Android).
Third-party cookies: we use Google Analytics for website analytics, Facebook Pixel for advertising attribution, and payment gateway cookies for secure transactions. These third-party cookies are governed by their respective privacy policies.
Children's Privacy and International Users
Age restriction: MyTeam11 is strictly for users 18+. We do not knowingly collect data from minors. If we discover a user is under 18, we immediately delete their account and refund any deposits. Parents who believe their child has created an account should contact [email protected].
International users: MyTeam11 primarily serves Indian users. Users from other countries (Nepal, Sri Lanka, Bangladesh, UAE) can access the platform but must comply with their local regulations regarding skill gaming. We transfer data internationally only as necessary for service provision and with appropriate safeguards.
Changes to privacy policy: we may update this policy periodically. Significant changes will be notified via email and in-app notification at least 30 days before taking effect. Continued use of the platform after changes constitutes acceptance of the updated policy.